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My experience with Charge 6

‎10-16-2025 10:16 - last edited on ‎10-16-2025 10:30 by Fitbit Moderator

‎10-16-2025 10:16 - last edited on ‎10-16-2025 10:30 by Fitbit Moderator

Think twice if your planning on using the heartrate monitor for walking or running.   Mine reads 30- 40 beats too fast when doing those activities.   It is still under the one-year warranty so I called Fitbit and they walked me through a couple fixes.  It still doesn't work right.  After several more calls and tries at fixing it they gave up and told me to wait for an email.  They sent me an email saying the watch is "normal".  For a normal watch, they sure spent a lot of time trying to fix it over the phone with me.  I can't believe a company would so blatantly refuse to honor their warranty.  A fitness watch that can't give you your heartrate?  It's basic.

 

Moderator edit - updated subject for clarity

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‎10-16-2025 19:30

‎10-16-2025 19:30

Welcome to the community forums @Stevebag2. 

Thank you for taking the time to share with me the information about the experience that you are having with Charge 6. Sorry to know the issues. 

As you mentioned and while reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. If you feel the response they've given you so far isn't satisfactory, I suggest you continue contacting the team using the case number they've provided, as they have your information registered in the system. In this case, they will let you know how to proceed. If you Please keep in contact with them and take a look at your inbox. 

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