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No Bluetooth connection

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I got a charge 6 for Christmas which didn’t stay connected to Bluetooth.  I contacted Fitbit who then sent me a replacement 2 days ago.  It has the same issue, I can’t stay connected.  I had a charge 3 for 5 years and never had an issue ever.  I was told the problem Is I hadn’t updated to 4.08 which I had and still no progress.  Help!!!!!!

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