Been with fitbit since 2015. Always pretty happy.
I recently purchased the new Fitbit charge 6, however it quickly had issues. White screen, full charge depleted in a few hours…etc
After a number of disconnected chat sessions I called direct only to be on hold @45 minutes. They went thru the process and confirmed I had a bad unit and they were to send me an RMA. That never came through so, back on the phone and the long hold. Explained the issue again and they sent me a confirmation email; but no RMA.
That came in the next day and the fine print states that they can send me a refurbished Charge6 at their discretion. So I called again. The representative told me that they do not have inventory and that I would indeed be sent a refurbishment replacement for my defective new Fitbit?
I do not want a refurb and all they could do is refund me. They could not be concerned of loosing a customer at all, so I guess that is it for me and fitbit. It is unfortunate and I do not believe I have been asking for any special treatment, but the choice was refurb or refund..thank-you and goodbye. Interesting Amazon has these 1 day ship but Fitbit has 0 and did not even give a timeframe as to when a new one may be available. I will get my refund ( I hope) and will look elsewhere for my tracker needs.
