No receiving notifications

[OdynOOb]

I hade to change device (fitbit 6, hardware failure) and my new fitbit 6 doesn’t receive any notifications.

(Nothing under notifications in the fitbit app)

(yes I’ve reset the app the device …

yes I’ve re-paired it, system notifications are on.

System notifications were working fine with the previous device.

Moderator Edit: Clarified subject

[MariLuFitbit]

Hi @OdynOOb, Welcome to the forums! Thank you for bringing this to my attention. 

I'm sorry to hear that your Charge 6 is not receiving notifications. Thanks for the troubleshooting you have done regarding this.

Our team is aware of the situation and working on a fix. I'll post updates here as soon as I get them. Meanwhile, please make sure your devices and app are updated.

[OdynOOb]

Thanks MariLu,

As you understand, it’s blocking 😕

Any timeframe for a fix ?

Would an older version of the Fitbit app work / solve the problem ?

[OdynOOb]

Hi again MariLu,

You may have missed my question above, any  help available ?

[MarreFitbit]

@OdynOOb Thanks for getting back. 

At this time, we don't have an estimated timeframe for a defenitive fix for this issue. However, please rest assured that we are actively working on it and will resolve it as soon as possible. 

Thanks for your understanding. 

[Neilbit]

I’ve had the same issues and done everything I can, and it just doesn’t work. Wish I’d never got the Fitbit 6. Very disappointing