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Non existent customer service

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‎10-17-2023 06:52

‎10-17-2023 06:52

No real place to complain about fitbit so I'm having to do it here. I pre-ordered a charge 6. On 10th October I got notification it had shipped and then an invoice confirming I'd been charged.  Then nothing.

Today  (17th) i contacted fitbit to see when it will arrive. I was told they've given it to the courier so it's my responsibility to contact them to see where it is (incidentally,  the courier doesn't know, they suggested I contact the sender!!). Why don't they think they should do that???

Is that really any way to treat customers? They clearly don't care!!  Does anyone know how to complain directly to fitbit in the UK ( not their offshore, outsourced contact centre)?

Good chance if it does arrive it'll go straight back and I'll be getting a Garmin 

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3 REPLIES 3

‎10-17-2023 07:31

‎10-17-2023 07:31

I agree. I had to contact them for a couple of technical issues and their answer to everything is reset the Fitbit and reset the app. That’s all they seem to know.

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‎10-17-2023 13:57

‎10-17-2023 13:57

Just read Trustpilot lovely. It is littered with the same complaint. There rating has plummeted from over 4, to 1.8 in a matter of a week or so due to this issue and the app.

I am in exactly the same boat I am afraid.

I also read the reviews on Digital River UK who are the UK Fulfillment partner and even worse ☹️

Best Answer

‎10-17-2023 14:03

In response to ToriHermione

‎10-17-2023 14:03

https://community.fitbit.com/t5/Charge-6/Anyone-who-pre-ordered-the-charge-6-in-the-uk-got-there-s-y...

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