Poor tech support

[vbee3]

I'm unable to get a response via email and live chat crashes so frequently it's barely worth it? Anyone else finding the same?

[Odyssey13]

Hi @vbee3 Fitbit doesn't do email support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[vbee3]

Email support is one of the options on the support page though? And I did receive a response initially. A poor response, but a response nonetheless. That email told me to reply but I've not heard anything since.

[Odyssey13]

@vbee3it's been ages since I've tried emailing support. Have you tried calling them?

[vbee3]

Not yet (trying to get sorted whilst looking after a young baby), will have to give it a go. It's frustrating when there are supposedly many avenues, but actually, at least 2 are not functional. 

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Twitter support just directed me to a generic 'set up your device' page. It's an absolute joke at this point.

Moderator edit: updated post. 

[AndreaFitbit]

Welcome to the Fitbit Community, @vbee3. I'm sorry to hear about your experience with tech support.  

I'd follow @Odyssey13's advise. Phone support is faster than an email, I also updated your case with this information. 

[vbee3]

My point is, clearly, that had the support been better, I wouldn’t have felt the need to return it. I think it’s fair to share poor experiences given that people are paying money for this product which has a number of problems and yet no adequate support resource.

The phone service by the way ended up sending me a completely unneeded replacement strap for the replacement Fitbit that had been sent for an ecg issue, so poorly did they understand the problem. It was the replacement device itself which needed replacing as the strap clasp was broken on arrival. The service provided is laughable, honestly, and other customers deserve to hear about the experiences so they can decide how to proceed with the product. If Fitbit care, which I doubt, then they would up their customer service game rather than relying on bots to shill for them on here.