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Recording hourly activity

ANSWERED

‎11-18-2025 10:00

‎11-18-2025 10:00

My charge 6 records my hourly activity however the app regularly misses out an hour or two. So that even if my charge 6 says I’ve done 12 hours the app only shows 11. Are these faults happening so that we have to pay for the premium service?

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‎11-18-2025 10:27

‎11-18-2025 10:27

@Sailordavep1966 this is a known issue with the Fitbit app. It is not related to whether users have a Premium subscription. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

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2 REPLIES 2

‎11-18-2025 10:27

‎11-18-2025 10:27

@Sailordavep1966 this is a known issue with the Fitbit app. It is not related to whether users have a Premium subscription. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

Best Answer

‎12-01-2025 10:44

In response to alexthecat

‎12-01-2025 10:44

Hi @Sailordavep1966! 

Our team informed us that this situation has been resolved. We are open to any communication so you can tell us how it went for you.

Best wishes, 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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