Recurring alarm not updating

[CJMcLEAN]

So I updated my Charge 6 this morning (on Android) now the repeating alarms are showing grey with a cross and the only way I can have them on is to have a 1 time alarm any ideas?

I've restarted the watch uninstalled the app on my phone and check DND and sleep mode and neither are on.

Moderator edit: updated subject for clarity

[Writeasrain]

How is it possible that they’ve not fixed this firmware issue yet?!

[wsmith76]

You guys working in shifts on this problem?

[QuirkChungus]

Why was this update pushed to me? It's been known to have issues for over a month! I need these alarms for work. Understand you affect people's livelihoods when pushing bad firmware to the public! 

[NicoleL3416]

I did a test this morning and even though the repeating alarm was grey when I went to bed it still went off this morning at the correct time. 

[RowenStuffer]

@DavidFitbit - It's now been two weeks since you said this issue had been escalated to a higher-level department and two months since initial reports that Fitbit broke our devices. What is the expected timeline for Fitbit to correct their error and restore functionality?

[ioyutfghjlkbn]

This issue has claimed another victim (me.)

Expect I am using an Inspire 3 -- I have updated, saw the problem, done a factory reset and now cannot re-setup.

[ioyutfghjlkbn]

I'm going to get a job at Google and do nothing for a week, because I should be paid for this inconvenience.

[ioyutfghjlkbn]

For Inspire 3, factory reseting did seem to reset the update. I had trouble with re-setting up my device, and had to manually "Forget" the bluetooth device in my Android phone.

I cant speek for your device.

[CliftonJ]

Same issue here. I don't know if I was more infuriated or relieved to find this thread. This does explain why I somehow slept past my alarm every day this week...but I can't believe this has been a known issue for this long and isn't resolved yet. 

[MarzipanM]

Thank you for sharing this! I was having the same problem, and your comment helped me know how to fix it.

[MarzipanM]

🙋🏼 I've also been sad about this issue since the firmware update - but on my Inspire 3! 😒