SP02 Update Not Available on my device

[LHen8989]

I had SP02 on my Fitbit Charge 6 until 2 days ago, when it said to install an update. However, when I try to install the update, it says its not available on my device! What's going on?

[DavidFitbit]

Hi @LHen8989, Thanks for stopping by, I hope you're doing well.

Let me help you with your SpO2 app on your Charge 6.

First of all, Fitbit SpO2 isn’t available in all regions. Did you change any settings in your Fitbit App related to location?

For more information on availability, see Health Metric > Availability.

[LHen8989]

Hi David,

Thanks for responding. I haven't changed settings related to my location. It is showing ad United Kingdom.

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My location is showing as United Kingdom, which is correct.

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