Screen is not working

[Galgal5]

The screen is completely damaged and showing only weird colors after using the charge 6 only one time at the water. I tried to upload an image to show but I can't here.

[Talahthas]

Welcome to the Fitbit community, @Galgal5!

Sad to hear that you're having an issue with your Charge 6.

First of all, please make sure your device is completely dry before reading on. Next, to hopefully get things fixed, I'd suggest restarting your Charge 6. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

I'll keep my fingers crossed.

[notsodandyc6]

i have had the same kind of issue.

Screen is white and on occasion black.

issue happened on the day it updated.

Tried changing the clock face and numerous resets. still has the same issue.

Not really good as its only 6 months old. Fortunately i have a suunto watch that works.

Not impressed .

[Edword]

If the sleep tracking stress tracker and readiness score still work it would still offer similar functionality to a whoop but may raise some questions like why are you wearing a watch that does not work. I think this could damage peoples perception of you. If you went to a doctor or a lawyer and they were wearing a defective watch rightly or wrongly someone may infer in to their practices in their chosen field. Even if you opt to wear it in a whoop like fashion , it may be best to avoid doing so in a work like situation