Screen turning white

[Emma-Brynne]

I got my charge 6 a few months ago after my charge 4 broke and I’ve had not issue until yesterday. It won’t show me anything but a fuzzy white screen. Yes I’ve restarted it. Yes I’ve made sure it’s charged and yes I wait and made sure it was dried and synced it to the app. 😭😭😭

[Talahthas]

Welcome to the Fitbit community, @Emma-Brynne!

Sad to hear that you're having an issue with your Charge 6. Thanks for having taken your time trying to get things fixed by yourself.

You've mentioned that you've already tried restarting your device. Have you seen the Fitbit logo on it's display while doing so? If not, please try restarting it once again because it sometimes takes more than one approach to successfully do so. Please follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If restarting your Charge 6 won't get it back to working order, I'd suggest changing it's clock face to see, if that will have a positive effect. Here's how to do that:

How do I change the clock face on my Fitbit device?