Charge 6 See All "goals" screen is black in the Fitbit app

[carrieann11]

Hi, I want to increase my steps GOAL but I cannot get the Goals screen to show anything on the app.  It is a completely black screen with only <Back and the word Goals in white showing.

When I tap on the YOU icon, and scroll down to the 'goals' section, it shows the message "Something went wrong. Unable to load your goals."

On the Today screen, the "hourly activity" shows two grey rows... I tap on them and it takes me to the hourly activity chat/stats... but I don't see a way to change anything except to select 'reminders to move'.

When I click on steps, it only gives me the option to do 'data deletion options'.

I have updated my firmware, restarted phone.

I need help.

Thank you.

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community forums @carrieann11 

Thank you for providing the information about this difficulty with the Fitbit app.

Please try to perform the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[carrieann11]

Thanks for your suggestion. Unfortunately it didn’t work.

This is what I see …



Sent from my iPhone. Any typos, no matter how hilarious, are not intended.
- CP

[Jkf00]

I hav3 the same problem with my new charge 6

[RiekoC]

Hello @Jkf00 

Please let us know what troubleshooting steps that you've tried so far so that we don't repeat those.