Sleep Stages & Daily Readiness Not Working

[Tclay42300]

Sleep stages is not working as well as daily readiness. Has been 2 days. Have deleted app and restarted device. 

[RiekoC]

Hello @Tclay42300 

This help page (<-- click) has the recommended troubleshooting steps to try when you don't get your sleep stages. 

Since you didn't get your sleep stages, you likely didn't get a Daily Readiness Score since the Readiness score algorithm uses sleep data. 

How long have you had your Charge 6? Were you getting sleep stages & Daily Readiness scores before? 

[Tclay42300]

I have had Charge 6 for long time.Yes I  was getting everything fine until yesterday and today.

[RiekoC]

Hello @Tclay42300 

Thank you for the additional info. 

By any chance, are you also having problems with heart rate tracking? Do you see a green light on the back of your Charge 6? The green light is the optical heart rate sensor and it's used for sleep tracking. 

If you don't see the green light, the first place to look is in the Settings tile on your Charge 6 and confirm that Heart rate is turned on:

• Swipe down from the clock face until you get to the Settings tile (last one) and tap on it
• Swipe up to find Heart rate and confirm that it's turned on. If not, tap on it to enable heart rate.