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Charge 6 - Sleep cycle

7 hours ago - last edited 6 hours ago by Fitbit Moderator

7 hours ago - last edited 6 hours ago by Fitbit Moderator

Please go back to.the previous sleep algorithme. 

The result does not make sense anymore.  Very disappointed. 

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2 REPLIES 2

6 hours ago

6 hours ago

@Lorraine_2017   The best way to give feedback directly to Fitbit/Google is in the Fitbit app.  Tap on your profile picture, then Send feedback.  Please be more specific than the result doesn't make sense.  I'm not happy with this algorithm, either. I misses my sleep start time a lot.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

6 hours ago - last edited 6 hours ago

6 hours ago - last edited 6 hours ago

Hi @Lorraine_2017. Thanks for stopping by, I hope you're doing well.

Let me help you with your sleep results. Thank you for your feedback about our current sleep algorithm.

We are constantly striving to improve the experience with our products. Usually the updates are meant to provide more accurate results. 

If you are seeing that your latest sleep results don't reflect the reality, the issue may be related to poor data acquisition. This means that your device didn't read enough data to display your sleep.

You may find helpful our help article How do I track my sleep with my Fitbit device

If you received a sleep log, but it only includes your sleep pattern, you may learn about the possible causes by reading our help article What should I know about Fitbit sleep stages? below the section "Why aren’t my sleep stages showing up today?"

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