Sleep data being deleted and not collected

[Parogers2008]

All my sleep data in history is being deleted as I open it up and replaced with ‘No Data’

New night 5-6 August is ‘No Data’

[ManuFitbit]

Good to see you around @edheim.

Thanks for letting us know that you get it solved.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[PennyBright]

My Charge 6 sleep benchmarks info is no longer appearing in the app. Is loss of information part of the update??????? Is there a way to restore the benchmarks????

[RiekoC]

Hello @PennyBright 

Are you getting your Sleep stages graph? Do you see the bubble that says "30 day average"? 

As far as I know, there wasn't a change to the sleep graph options for Benchmark or 30 day average after the recent app updates. Those should still be available to you.

Which version of the Fitbit app do you have? To check: 

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap Help in the menu that opens
• The Fitbit version info will be on the Help page

[Donna_Lang]

Hi,

I find it puzzling that my Fitbit Versa 4 isn't showing my Sleep Data.  Everything else seems to be fine (Steps and Energy burned are both being recorded for example); even my alarms work.  I've even tried logging out and logging back in again. Fortunately the alarm function works, so at least there's that.

[RiekoC]

Hello @Donna_Lang 

Are you not seeing sleep data on your Versa 4 device or in the Fitbit app? 

What troubleshooting steps have you tried so far? 

[babyfox]

After turning Bluetooth off and back on, restarting the Charge 6, and restarting my Android phone to no avail, I uninstalled and reinstalled the app. Sleep stats are showing up now, although I haven't checked them for accuracy. (I see the same total amount of sleep for two consecutive days now, when no data for the previous day showed up before.)

[Jan871]

Hi 

again I got a three hour awake time and very poor sleep score.

if the sleep score is right it must be me.

 

[Judeemoon]

Still having trouble. My sleep history just stopped showing detail this morning. 11/14/2025 Help!

[Cbsun6]

I just ran into that glitch (that was supposedly fixed) and now all my sleep data is erased. I have restarted the Fitbit and nothing is improved. How can I get this fixed?

[RiekoC]

Hello @Judeemoon , @Cbsun6 

Please try uninstalling, then re-installing the Fitbit app on your mobile device. 

• Log out of the Fitbit app on your phone
• Uninstall the app
• Re-install the app
• Log back into the Fitbit app

Let us know if this restored your historical sleep data.

[Cbsun6]

I followed all these directions and my sleep data did not show up. Are
there any other things I could try to make it work?

[Judeemoon]

Thank you!

[RiekoC]

Hello @Cbsun6 

Did your historical sleep data ever show up? 

If it hasn't yet, you could try clearing the cache for the Fitbit app on your phone, followed by a Force stop. 

[susanlipp]

This just started happening on my iphone app, all previous days thow the sleep data for a moment then it goes away saying "no data"

[RiekoC]

Hello @susanlipp 

Have you tried uninstalling, then re-installing the Fitbit app on your iPhone? Some users have reported that this has worked to restore their historical data. 

[Groundwater]

Sleep data consistently shows I awakened at 2:00 am when in fact I got up at 6:15 am. Data is becoming less reliable. Needs a reset, or update. Only legitimate advice I see here is uninstall and reinstall. No bueno.

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I had another issue Saturday night and consistently getting worse not recording my sleep data correctly. States this morning I awakened at 2 am when in fact it was 6:15 am. Has been accurate but the last several weeks have been off. Solar flares??

[Copland]

The sleep data has been rubbish for a while now and nobody at Fitbit will acknowledge that there are any issues let alone make any effort to fix the issues. All the resources are going into AI and the Ask Coach features. 

[warncoort]

My Charge 5 is now logging odd sleep times;last night 11.32 to 2.01 only but 3 hours later 2.01 to 6.54.Seems it only works when it wants to,user has no comeback,seller doesn't care.