Sleep data being deleted and not collected

[Parogers2008]

All my sleep data in history is being deleted as I open it up and replaced with ‘No Data’

New night 5-6 August is ‘No Data’

[ManuFitbit]

Good to see you around @edheim.

Thanks for letting us know that you get it solved.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[PennyBright]

My Charge 6 sleep benchmarks info is no longer appearing in the app. Is loss of information part of the update??????? Is there a way to restore the benchmarks????

[RiekoC]

Hello @PennyBright 

Are you getting your Sleep stages graph? Do you see the bubble that says "30 day average"? 

As far as I know, there wasn't a change to the sleep graph options for Benchmark or 30 day average after the recent app updates. Those should still be available to you.

Which version of the Fitbit app do you have? To check: 

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap Help in the menu that opens
• The Fitbit version info will be on the Help page

[Donna_Lang]

Hi,

I find it puzzling that my Fitbit Versa 4 isn't showing my Sleep Data.  Everything else seems to be fine (Steps and Energy burned are both being recorded for example); even my alarms work.  I've even tried logging out and logging back in again. Fortunately the alarm function works, so at least there's that.

[RiekoC]

Hello @Donna_Lang 

Are you not seeing sleep data on your Versa 4 device or in the Fitbit app? 

What troubleshooting steps have you tried so far? 

[babyfox]

After turning Bluetooth off and back on, restarting the Charge 6, and restarting my Android phone to no avail, I uninstalled and reinstalled the app. Sleep stats are showing up now, although I haven't checked them for accuracy. (I see the same total amount of sleep for two consecutive days now, when no data for the previous day showed up before.)

[Jan871]

Hi 

again I got a three hour awake time and very poor sleep score.

if the sleep score is right it must be me.