Steps on device and in-app are different

[gfyans]

As you can see above the step count on the device and in the app are different. 

The screenshot is immediately after a "successful" sync.

My charge 6 is updated with the latest firmware and the app is also fully up to date.ive restarted both my phone and watch. 

Which one is correct and why won't they sync? 

[gfyans]

The screenshot didn't post, here it is.  

[gfyans · Accepted solution]

OK I've figured this out. It must be a setting I chose when setting this up, but this is how I fixed it...

On the Today screen, click the little edit/pencil icon:

Scroll all the way down to very bottom of the Customise screen and click "Open Health Connect settings":

Make sure "Show data from Fitbit only" is checked:

And now your steps should be showing as per your watch:

To be honest it's a little confusing. I'm not sure why the data from Health Connect is taking priority over the watch, and there doesn't seem to be a way to change this so if you do want to see data from Health Connect on your Today screen, you'll just have to accept the steps won't match your watch.

[MarioSFitbit]

Hi @gfyans ! Welcome to the Fitbit Community ! 
I really appreciate your message and your efforts.
Thank you for sharing your solution regarding the difference of step count in your watch vs in the App. 
Best wishes for you ! 

[Salfran]

Hi Gfyans, I am having the same issue with my new Charge 6. I tried to follow your solution. When I click on the pencil,  I don’t see Open Health Connect / Health Connect option. Perhaps this is only available with Premium?
Thanks

[gfyans]

No I don't think it's a premium only feature, as I don't have premium any more and I can still see it. Did you scroll all the way down to the bottom after clicking the pencil icon?

[Salfran]

Thanks for your reply, gfyans. I believe I know why I don’t see that option. I have not downloaded Health Connect app so this is why it is not showing up on my Today dash. 
Thanks again,