help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync from the fitbit mobile app

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

Hello, I’m having an issue with my Charge 6. This morning I changed my time zone to Europe, and the app notified me that an update was available. I started the update but forgot to connect the device to the charger. Later, I noticed that the screen on my Charge 6 keeps showing “Sync from the Fitbit mobile app,” and I can’t access the main screen to use it. I tried stopping and restarting it, but that didn’t work. Could anyone help me? Many thanks!

Modification du modérateur : formatage

Best Answer
0 Votes
1 REPLY 1

6 hours ago

6 hours ago

@xiaowen19951001 can you restart Charge 6 with the cable connected and pressing the button?

Best Answer