Time asleep is not accurate

[Chrisbla]

My sleep scores appeared to be pretty accurate until the past week or so. On two occasions the time I fell asleep is definitely off, by more than an hour or two. I know I've fallen asleep quickly, around 10:30 pm, yet the app says around midnight. I haven't changed the sleep schedule or any other settings. Anyone else notice this?

[JoeCat]

I have the exact same problem. This just started happening about a week ago. I have re booted the device several times but it still doesn't record anywhere near the correct sleep times. Has anyone given you a fix on this?

[Chrisbla]

I only posted in this forum to see if it was a known issue. Is this feed monitored or do I report it somewhere else? Thanks.

[RiekoC]

Hello @Chrisbla & @JoeCat 

Occasionally, my sleep start or wake time isn't correct in the Fitbit app after I've done a sync. What I learned is to fix the times of my sleep log in the Fitbit app. To do this:

• Tap on the Sleep tile to open the Sleep page
• Swipe up to get to the sleep log that you want to correct and tap on it to open the sleep log page
• Tap on the pencil icon in the upper right to open the page where you can edit your sleep start & end time.
• Tap on the time that you want to change and correct the time(s)
• Tap on the arrows in the upper left to return to the Today page

It's been my experience that it takes a bit of time for the app to update the sleep log, score, & stages - about an hour or so. Eventually, the sleep log will show the updated information tracked by your Fitbit.

I've had weeks where I don't need to fix my sleep log at all and other weeks where I have to make corrections for several nights. Although it's slightly annoying, it's good that we have a way to make the corrections.

[Chrisbla]

The sleep and wakes times I set in the app are not the issue. The problem is that I go to bed at say 10:30 and I know I'm asleep within 15 minutes or so, yet the next day the app says my sleep start time was 11:40 PM or after midnight. Most nights it's pretty accurate, just off every now and then over the past two weeks.