Time zone issues - My experience with Charge 6

[katykatsnewlife]

I have been dealing with time zone issues for over a year. Fitbit customer support is useless. I have done everything that they have asked, including a complete reset but my Fitbit device continues to be messed up. I do travel between provinces where the time zone changes by plus or minus 1 hour 3 to 4 times a year, but this situation has been happening with my Fitbit device since August 2024! I used to be able to manually adjust the time zone every time I opened the app, but I can no longer do this, as it just makes it worse. My sleep tracking, exercise and step count is now all skewed continuously. Customer service has not been helpful. I am literally wearing a device that is useless. I tried to get them to replace it under warranty and I was told that bug fixes were happening repeatedly, but nothing has corrected this issue and it is now over a year. Fitbit needs to figure this out, replace devices or give a refund. Imagine buying a car and having the speedometer off and the car manufacturers saying wait we will do bug fixes???  Something like this makes the device totally useless. Any suggestions? Or am I just out the money spent? 

Moderator edit - updated subject for clarity

[DramaQueenDiva]

I don't think it's an issue with the device itself, since the device is tied to whatever time zone you set for your account.  Have you checked to see if your time zone is set correctly in the app?  I think it's under your Account Settings.  You can choose to manually set it from there or your can set it to automatic.  

[katykatsnewlife]

We have done every thing. My time zone and time are correct on my device.
Fitbit keeps telling me to wait for the next and then the next bug fix. It
is 100% their issue. They acknowledge that. The thing is, how long do I
wait? It’s been a year and this device is garbage..

[DramaQueenDiva]

Ok so please walk me through everything you've already done.

Just an FYI, Fitbit usually doesn't make it public knowledge about what's covered in a bug fix or when they plan on fixing the bug until the update is starting to roll out.

[katykatsnewlife]

Advanced support has done a total reset of my device. Deleted everything
and reset it. We have done the manual time zone, disconnected the device
from my phone reviewed all settings. You name it we have done it. They
have told me the issue is their end but in a year they haven’t fixed it.
Which leaves me with a useless device. I’ve asked for it to be replaced
and they’ve stalled until it was out of warranty. It is very frustrating