07-31-2024 18:20
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07-31-2024 18:20
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I do not feel any vibration anymore from the side button when squeezing the Fitbit between my fingers. My phone could still sync with it and the app shows it is tracking. When I wear it (charged up), it counts steps and record heartrate, as it sends the data to the phone app. It seems like the tracker is working however the screen will not wake up like it had been when I push the button or when I swipe the screen or when liftng my arm.

08-01-2024 02:51 - edited 08-01-2024 02:52
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08-01-2024 02:51 - edited 08-01-2024 02:52
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Welcome to the Fitbit community, @MDCrisp!
Sad to hear you're having issues with your Charge 6.
As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:
How do I clean my Fitbit device?
Next please closely follow these instructions as timing is crucial for this procedure:
1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.
I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.
If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:
How do I change the clock face on my Fitbit device?
I'll keep my fingers crossed.
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

08-01-2024 05:53
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08-01-2024 05:53
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suggested but nothing. Also not allowing clock face change.
What next?

