help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unexpected Error

‎04-27-2024 08:08

‎04-27-2024 08:08

I bought a new Fitbit Charge 6 in a store yesterday. However when I try to get the 6 months free premium (yesterday and today) an u expected error has occurred. How can this be fixed? 

Best Answer
0 Votes
2 REPLIES 2

‎04-28-2024 16:22

‎04-28-2024 16:22

Anybody with any ideas? I am fuming that I cannot get Fitbit Premium as advertised. Is this a scam by Fitbit??? 

Best Answer
0 Votes

‎04-29-2024 12:38

In response to IrePauline

‎04-29-2024 12:38

Hello @IrePauline 

Sorry to see that you're having problems getting your Premium subscription.

Have you had a chance to contact Fitbit support (<-- click link)? It may be best to call and see if the representative can help fix the issue for you.

Rieko | N California USA MBG PE

Best Answer
0 Votes