Ace LTE continually dropping network

[Amym6583]

My son's watch is continually losing network coverage. We had no issues the first week or two but since then it loses coverage multiple times a day. It will return with a simple reset but no telling how long it'll stay. Tried a factory reset too but no luck. Do we have a faulty watch?

[Benjam1n]

Will you confirm how your 4g coverage is based on this map? https://fi.google.com/coverage?q

Does the watch show no signal or do you lose connection mid actions such as a call or when trying to get a location?

[Amym6583]

Thanks for the map.  All of the locations we've been over the past month are covered under 5G or 4G LTE coverage.  The watch will show No Signal.  If my son doesn't notice it (he now knows to reset it to get back online when he sees the icon), we'll know it's not working when we try to get a location and get a "no battery/low connectivity" message (from the phone) or recognizing our sent messages are not showing "delivered".  Oddly enough yesterday it showed his location as being 1,000 miles away from where we knew him to be, then the watch lost service (restored, again, by resetting the watch).

[JuanFitbit]

@Benjam1n , Thank you for your help and for sharing the info. 

@Amym6583 , A warm welcome to the Community! Thank you for your messages and information. 

Our team would like to assist you further and have a closer look at this issue. 
Please fill up this form and let us know all the info. Afterwards our team will get in contact with you. 
Please note that this link is only available to you alone. 
If anyone else fills it up, they might not get a reply from our team . 

[Benjam1n]

Thank you Juan for your assistance! 👍

[Amym6583]

Hello @JuanFitbit - I sent in this form not long after you sent me the link, and I have yet to receive a response from FitBit.  Is there a better way to get in contact with tech support?  At this point I'm considering having the watch replaced.

Thank you.

[JuanFitbit]

@Benjam1n , you are welcome

@Amym6583 , Thank you for your reply! I checked with Support and they mentioned that they haven't received any contact with your Google Account regarding this. 
Please in Chrome make sure that you are logged with the Email Address that is linked with your Fitbit/Google  Account. 
In Chrome go to google.com. 
On the upper left corner you'll see your initials. Tap on it and make sure that the email address matches the one linked to the account. There you'll have the option to add another account. 
After changing the account or logged the new account. use the link I sent you on this thread. 

If you are still having difficulties, let me know to see what we can do for  you.

[Amym6583]

Thank you!  I have resubmitted the form.