Ace Pass coverage

[Suetomli]

Do you have to purchase a plan to use the Ace for basic features?

Moderator edit: updated subject for clarity

[RiekoC]

Hello @Suetomli 

This help page (<-- click) explains what the Ace Pass subscription covers. Many of the Ace LTE features will need the subscription plan. 

[Suetomli]

Is the watch still functional without the plan? Understanding messaging, calling etc won’t be active.

[RiekoC]

Hello @Suetomli 

The device would function pretty much as a watch & pedometer only without the Ace Pass. The games and other features would require the Ace Pass. 

For the cost of the device, it wouldn't make sense to buy it for just the watch & pedometer functions. There are likely other devices that could provide those functions at a lower cost. 

You could consider Ace 3 tracker. Although I don't see the Ace 3 on the Google Store, sites like Amazon have this Fitbit. 

[cooltrups.b]

Ace Pass subscription available to be used in India? I reside in India and I got 2 Fitbit Ace LTE watches as gift. unable to download Fitbit Ace app from Apple App Store. This is complete blocker to setup the watch. Thought atleast time and steps activity can be setup. Fully disappointed and don’t know what to do with these 2 watches which I can’t even use it due to setup issue.

[LZeeW]

Hi @cooltrups.b   I'm sorry, but the Ace LTE app is only available in the US.  You cannot set it up in India.  The purchaser should try to get a refund.  There is no timeline about any international release.