App not showing weekly, yearly data

[dmluth]

The app has a page for daily, weekly, yearly steps. Now that page just is white with a spinning load symbol. Been that way for two days.

[kerriwal]

I came to look for same problem , 🙈

[LZeeW]

@dmluth   Do you use an Android or iPhone?  Your post wound up in  child’s device forum.  Your post can get moved to the appropriate app forum, where it can get attention.

[lesliecarothers]

The app has a page for daily, weekly, yearly steps. Now that page just is white with a spinning load symbol. Been that way for two days.

[DavidFitbit]

Hi everybody! Thanks for stopping by, I hope you're doing well.

I'm sorry to know you are experiencing some issues interacting with your Fitbit app.

We have received feedback about some issues related on stats missing or not showing on the app. Some of these have already been reported and currently under research.

In order to better understand the issue you are experiencing, it would be helpful to share a screenshot of what you are seeing. I appreciate your time in this process.

As @LZeeW, mentioned, it may also be helpful to share the operating system your mobile device is running.

[RiekoC]

Hello @lesliecarothers , @kerriwal , @dmluth 

Please let us know if you're an Android or iOS user.

Just to let you know, some users have been able to restore their missing history by deleting the app from their mobile device, then re-installing it.

[lesliecarothers]

Sent from my iPhone

[Caralr162]

 

I seem to also be having the same problem here. Attached screenshots for reference.

[Skoteeeee]

Same exact issue as Caralr162 for 3 days now. iOS user on iphone