Cannot login on new phone to sync Ace LTE

[OakieP]

I have an ACE LTE for my daughter, I moved from one android phone to a newer one but the Fitbit LTE app wont allow me to log in. the Fitbit LTE app says, " Oops, We couldn't validatre your account"  What am i doing wrong. I use the Google app to change one phone to another phone.

Moderator Edit: Clarified subject

[RiekoC]

Hello @OakieP 

I've submitted an inquiry about the problems you're having moving the Ace LTE app to your new phone and will report back when I've gotten a response.

[RiekoC]

Hello @OakieP 

I got a response. Here's what is suggested:

Force close the Fitbit Ace LTE app from your phone and try again after a few minutes. If you need them, here are the steps to force close the app (<-- click link).