help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace LTE screen is pattern locked

ANSWERED

‎10-16-2024 13:44 - last edited on ‎03-17-2025 14:38 by Fitbit Moderator

‎10-16-2024 13:44 - last edited on ‎03-17-2025 14:38 by Fitbit Moderator

My kids ace lte watch is pattern locked ( the 9 dots pattern? . Even after hard factory reset of the watch. It works for few hours and then goes back to pattern lock mode and cannot be used. I have tried calling customer care but they are useless and don’t have a clue how to resolve this.

i can’t even find where the hell is this pattern lock setup in the Fitbit ace lte watch.

can someone please help us out of this desperate and helpless situation


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-18-2024 04:18

‎10-18-2024 04:18

Sorry to hear this has happened! 

To get to the screen lock setting, hold down the top side button then tap Settings > Security > Screen lock. If this doesn't work and the device is still unresponsive to a screen lock, we should get the device replaced. If you submit a case this time via g.co/fitbitace/contact, please refer to this thread and we will have a replacement device sent out to you!

View best answer in original post

Best Answer
1 REPLY 1

‎10-18-2024 04:18

‎10-18-2024 04:18

Sorry to hear this has happened! 

To get to the screen lock setting, hold down the top side button then tap Settings > Security > Screen lock. If this doesn't work and the device is still unresponsive to a screen lock, we should get the device replaced. If you submit a case this time via g.co/fitbitace/contact, please refer to this thread and we will have a replacement device sent out to you!

Best Answer