help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Kids activity not being logged by the watch

‎03-08-2025 13:52

‎03-08-2025 13:52

We bought our daughter the Fitbit Ace LTE recently and initially the watch was working well. Regarding tracking steps. Recently it has stopped tracking her movement. I've tried to adjust the Bluetooth settings and now her watch is not available in the Bluetooth list. Any tips or suggestions are welcomed! Thank you!

Best Answer
0 Votes
1 REPLY 1

‎03-09-2025 11:59

‎03-09-2025 11:59

Hello @Jflynidaho 

This Ace LTE help page (<-- click link) has the recommended troubleshooting steps to try when you have a connection issue.

Have you had a chance to restart your daughter's Ace device? Often, a restart will help.

Rieko | N California USA MBG PE

Best Answer
0 Votes