05-05-2025 09:17
05-05-2025 09:17
I live in Vietnam. I ordered my daughter a Fitbit Ace LTE and it is almost shipped. I was wondering if the watch can work with VPN because when I search it says that I can use fit app with VPN but I don’t know about the watch.
Best Answer05-05-2025 11:07
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-05-2025 11:07
Hello @SunsetRunner
The Fitbit Ace LTE device & app are currently available in the USA only.
Although you might be able to download & install the Ace LTE app using VPN, I'm not sure the device will work properly since it isn't supported in Vietnam.
Rieko | N California USA MBG PE
05-05-2025 11:53 - edited 05-05-2025 14:17
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-05-2025 11:53 - edited 05-05-2025 14:17
Hi @SunsetRunner According to this Help article, your Google account must be "associated" with the US. I don’t think you can set it up under any circumstances. I’m surprised that you got it shipped to Vietnam.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.