Unable to get help for Ace LTE cracked screen

[misgwen01]

My son came home in tears because he accidently broke his Fitbit Ace LTE watch. I contacted Hardware Support Center to see if there are options to replace or fix the screen at my cost, as I don't have the warranty. However, I was told there was no support available - it's only available to folks that have a warranty.

I loved the watch for the freedom it provided my son, and as it cost ~$200 + subscription, it's hard to think that there are no options that can be provided to fix this device. 

Has anyone experienced this issue or know of a solution? Again, I'd be willing to pay for a replacement (hopefully discounted) or to fix the screen. Thoughts?

Moderator Edit: Clarified subject

[RiekoC]

Hello @Paras.verma 

Please provide the case ID number so that a member of the team can look into this for you. 

[Paras.verma]

Hi @RiekoC ,

I shared the case number over email. Here, it’s not allowing me to share the case number. 

thank you.

[RiekoC]

Thank you @Paras.verma . I've shared the case number with the team. They will follow up with you.