Access a paid clock face

[Greeneyedgirl22]

Need help with accessing a purchase (new clock faces) the purchaser clocks are not showing up on my versa. Any thoughts?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Greeneyedgirl22, it's nice to see you around!  So I can better assist you, would you mind to send me a screenshot of the message you're getting?

All apps and clock faces in the Fitbit App Gallery are free to download. However, some apps and clock faces require a paid subscription service (such as Pandora and Deezer) or a one-time activation fee (to a developer). If a developer requires an activation fee, you may see a message in the app or clock face description:

For these apps and clock faces, the developer will process and provide instructions for payment. Many developers use the third party service KiezelPay to accept payment for their app or clock face. For more information, see KiezelPay’s FAQ.

Looking forward to your response! 

[Happymike21]

Hello,

I’m having a similar (or exact) situation.

I paid for a watch face.  But now it seems because I added the limit (5) a Versa 2 the paid for watch face isn’t available. I cannot find it.

Thank you.

Mike

[Seannah]

I am having the same issue! Did you find the solution?

[SandraHelmick]

I, too, am having the same issue with paid clock faces. Why can't fitbit store the paid clock faces under clocks tab on the fitbit app. The only clock face currently under the clock tab is one that came with my watch. However, at this time, I have no way of finding those faces and believe that it is not right for a user to have to repurchase those because the fitbit app is not working as it should to save those watch faces to the app. Every update that happens with my fitbit wipes those purchased clocks or does not save them.

[Guy_]

HI @SandraHelmick  - the clock faces should normally not disappear from your account for an existing watch.If you change watch then it is a new arrangement.

It may happen if you do a factory reset of an existing watch but reinstalling them via the Fitbit App should still work as you have already downloaded and paid for them before on that watch.

If not contact the developer of the paid face. As there are plenty of good free faces use them and avoid the paid ones.

If you can't remember the name of the clock face you could ask Fitbit support if they can see anything in your account, via the Fitbit App, click profile photo, Help & support, Contact Customer support.