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Alexa has disappeared from my Versa 2

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‎03-24-2021 10:38 - last edited on ‎03-26-2021 05:41 by Fitbit Moderator

‎03-24-2021 10:38 - last edited on ‎03-26-2021 05:41 by Fitbit Moderator

My Alexa app has disappeared from my Versa 2 and it isn't showing in the apps list for the device.  I have the Versa 2 special edition which comes with Alexa.  How do I get it working again?

 

Moderator Edit: Clarified subject

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‎03-26-2021 05:41 - edited ‎03-22-2024 06:18

‎03-26-2021 05:41 - edited ‎03-22-2024 06:18

Hi there, @StacyDOW. Welcome to the Community Forums. 

I'd like you to confirm if you've gone to the Account section in the Fitbit app, then Versa 2, tapped voice Assistant and set up Alexa. You can also find more detailed information here How do I set up a voice assistant on my Fitbit smartwatch? 

Maria | Community Moderator, Fitbit


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‎03-26-2021 05:47

In response to MarreFitbit

‎03-26-2021 05:47

I don't see voice Assistant on the Versa 2 and that wasn't the issue.  It was already setup and then the Alexa app was gone and it wasn't in the store to download it.  It is back now today.  I'm not sure what happened but I'm just glad it's back to normal.

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‎03-26-2021 05:51 - edited ‎12-15-2023 09:56

In response to StacyDOW

‎03-26-2021 05:51 - edited ‎12-15-2023 09:56

@StacyDOW Awesome! I'm glad to hear it is back now. 🙂 Thanks for sharing the outcome with us. 

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping. 

Maria | Community Moderator, Fitbit


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