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Alexa stopped working on my Versa 2

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‎06-25-2021 15:58 - last edited on ‎06-26-2021 07:09 by Fitbit Moderator

‎06-25-2021 15:58 - last edited on ‎06-26-2021 07:09 by Fitbit Moderator

Alexa stop working after I update the Fitbit app on 6/22/21

 

 

Moderator Edit: Clarified subject

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‎06-26-2021 07:12 - edited ‎04-25-2024 05:29

‎06-26-2021 07:12 - edited ‎04-25-2024 05:29

Hi there, @Godzilla909. Welcome to the Community Forums. 

May I know more details about the issue you're experiencing? 

In the meantime, please note the microphone in your watch only turns on when you’re using a feature that requires your voice, such as a voice assistant. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

Fore more information and troubleshooting steps, see: How do I respond to messages with my Fitbit device? and What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

However, you can try these few troubleshooting steps to see if it will fix what you are experiencing:

  1. On the Fitbit app, tap on your profile's icon > Versa 2 > Amazon Alexa and log out.
  2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen and tap on force stop.
  4. Uninstall and reinstall the Fitbit app.
  5. Reboot your phone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-26-2021 07:12 - edited ‎04-25-2024 05:29

‎06-26-2021 07:12 - edited ‎04-25-2024 05:29

Hi there, @Godzilla909. Welcome to the Community Forums. 

May I know more details about the issue you're experiencing? 

In the meantime, please note the microphone in your watch only turns on when you’re using a feature that requires your voice, such as a voice assistant. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

Fore more information and troubleshooting steps, see: How do I respond to messages with my Fitbit device? and What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

However, you can try these few troubleshooting steps to see if it will fix what you are experiencing:

  1. On the Fitbit app, tap on your profile's icon > Versa 2 > Amazon Alexa and log out.
  2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen and tap on force stop.
  4. Uninstall and reinstall the Fitbit app.
  5. Reboot your phone.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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