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App gallery with no Internet connection

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‎05-10-2023 13:06 - last edited on ‎05-18-2023 10:45 by Fitbit Moderator

‎05-10-2023 13:06 - last edited on ‎05-18-2023 10:45 by Fitbit Moderator

Are there any other ways of changing the clock face, other than through the Fitbit app? My Charge 5 refuses to connect when I tap the Gallery icon in the app. I get the dreaded "Oops, looks like there's no Internet connection" message that has been talked about so much in these forums.

 

 

Moderator Edit: Clarified subject and word choice.

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1 REPLY 1

‎05-18-2023 10:58

‎05-18-2023 10:58

Hi there @lexman. Welcome to the Fitbit Community Forums. 

 

I want to let you know that I have moved your post from the Product Feedback board to App Gallery, since this is an issue that we can try to fix.

I understand that you are experiencing a problem with the app, and I apologize for the inconvenience. I have investigated this issue and have found that it can be caused by a number of factors, including the usage of the following in your phone:

 

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

 

If you are using any of these features, please try disabling them and see if that resolves the issue.

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