Bitmoji clock face won't install on my Versa 3

[hjeff27]

I had a new Versa 3 yesterday and cannot get the Bitmoji clock to port to the watch.  I've gone back to factory settings, deleted and reinstalled the Fitbit app, reconnected to Bluetooth etc many many times  I've checked snapchat and bitmoji are synced several times.  Have been trying for hours but it just gets stuck at 'Preparing to Teleport' even though it's connected.  I saw this was an issue in 2019 but seemed to have been resolved.  I have an iphone 13 - could this be the problem?  All other clock faces load immediately.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @hjeff27. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Bitmoji before reaching out. 

Keep your phone close to your watch during this process, and make sure the Fitbit app continues to run in the background. If the Snapchat Connection status is stuck at 0%, or you see a message instructing you to make sure your Bitmoji is linked to Snapchat, link your Bitmoji and Snapchat accounts using the instructions in Bitmoji’s help article.

If you change your Bitmoji avatar’s appearance or outfit, update your clock face by tapping Sync Bitmoji in the clock face settings. Your watch downloads a new set of stickers.

For more information about the Bitmoji clock face, see our blog post Bitmoji and Fitbit Clock Face Partnership.

If all of the above has been attempted but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I've moved your post to the Fitbit App Gallery board for organization purposes.

We hope your issue is solved soon. 

[hjeff27]

Hello.  Thanks for the above.  I have tried all of this many times with no luck.  I've read all the help articles and have un-installed and re-installed everything several times.  It still doesn't get past the 'preparing to teleport' step.  I will use the chat or call as you've listed above.  Thank you 

[MarreFitbit]

@hjeff27 Thanks for confirming you indeed followed those steps. 

We look forward to getting you on track soon. 

[Totlot622]

I just got the versa 3 and I am having the same problem.  Have tried all of the above. Did you find a fix?

[Jenjen1987]

I need this help to my fitbit is is stuck on the swirling screen like its loading but all the other faces work I've tried everything we all need help. 

Did u ever get a result 

[Jenjen1987]

I got it working  y deleting my versa 3 reloading my versa 2 adding the bitmoji to that one then deleting the versa 2 and adding the versa 3 bk and it worked dunno how or why but it worked 

[Th3oloman_YT]

Same with me. I have tried every single suggestion I have seen everywhere and it still just always reads preparing to teleport and does nothing for 5 hours and still nothing

[judylionheart]

I'm having the exact same problem 😕 

[Catriley]

 It keeps say this, and my mobile closes the screen after 10 minutes. I have a Versa 3 and it won't go off this page or say anything different. Help!

[EstuardoFitbit]

Hi everyone,
 
Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[plamont]

Having the same issues please let me know when there is a fix 

[Gogcomplex]

Is there any update on this? I'm also having problem

[EstuardoFitbit]

Hi @Gogcomplex @plamont. Thanks for joining in this thread. 

Unfortunately, I'm still waiting for any news or updates related to the Bitmoji issue. I'll let you know as soon as I get something new. Thanks for all your patience and understanding.