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Bitmoji clock face won't update on my Versa 3

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‎03-08-2022 06:52 - last edited on ‎03-08-2022 15:55 by Fitbit Moderator

‎03-08-2022 06:52 - last edited on ‎03-08-2022 15:55 by Fitbit Moderator

I have reset the watch, disconnected the bluetooth, restarted the app.  Nothing is working.  

 

Moderator Edit: Clarified subject

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‎03-08-2022 15:56 - edited ‎06-10-2023 10:39

‎03-08-2022 15:56 - edited ‎06-10-2023 10:39

Hi there, @Angelad2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Bitmoji before reaching out. 

Please see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

On a side note, could it possibly have something to do with the chosen outfit? A friend of mine have had that happen every time he tries to change his avatar to an outfit supporting the New England Patriots. When he changes it to Red Sox, Celtics, Bruins, or anything else, it transfers fine, it's only with the Patriots outfit that it has issues. I'd say that you try changing the current outfit to see if that does the trick for you too.

By the way, I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-08-2022 15:56 - edited ‎06-10-2023 10:39

‎03-08-2022 15:56 - edited ‎06-10-2023 10:39

Hi there, @Angelad2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Bitmoji before reaching out. 

Please see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

On a side note, could it possibly have something to do with the chosen outfit? A friend of mine have had that happen every time he tries to change his avatar to an outfit supporting the New England Patriots. When he changes it to Red Sox, Celtics, Bruins, or anything else, it transfers fine, it's only with the Patriots outfit that it has issues. I'd say that you try changing the current outfit to see if that does the trick for you too.

By the way, I've moved your post to the Fitbit App Gallery board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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