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Can't connect my Fitbit device to Spotify

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‎12-16-2022 05:54 - last edited on ‎12-19-2022 12:11 by Fitbit Moderator

‎12-16-2022 05:54 - last edited on ‎12-19-2022 12:11 by Fitbit Moderator

My Versa 2 will not connect to Spotify. I've tried everything, factory resetting the watch, uninstalling and reinstalling Spotify connect from the Fitbit app, logging out and relogging into my Spotify account and Fitbit accounts. When going to the Spotify app on the watch, it shows the connect screen for a few seconds then prompts me that I need turn on bluetooth on my phone and sync with the Fitbit app, which I have done several times. I don't get why this isn't working. Maybe my watch is defective.

 

 

Moderator Edit: Clarified subject

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‎12-19-2022 12:12 - edited ‎06-02-2023 11:35

‎12-19-2022 12:12 - edited ‎06-02-2023 11:35

Hi there, @amha125. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with Spotify. 

I've seen you contacted our Support Team after before here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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