Forum Posts

Resolved! Can't log in with Spotify on Versa 2

I tried using Spotify on my Versa2 but it's telling me to log in using my fitbit app.  When I go in the app I'm already logged into Spotify.  It was just working.   Do you have to do this each time and if so, what if you are already logged in?     Mo...

KarenF5 by Recovery Runner
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  • 2 replies
  • 1 votes

Unable to connect Spotify with Versa 2

I am trying to utilize Spotify on my Versa 2 but I keep getting the error message: Make sure your phone's Bluetooth is on, then sync your device using the Fitbit mobile app.   After I do that, nothing changes. I have never been able to listen to Spot...

Can't install Spotify on my Versa Lite

I have a versa lite right now, but I cannot download the Spotify app onto it. I checked for updates, but both the app and the watch are up to date. Does anyone have an idea for what’s going on?     Moderator Edit: Clarified subject

Can't connect my Fitbit device to Spotify

My Versa 2 will not connect to Spotify. I've tried everything, factory resetting the watch, uninstalling and reinstalling Spotify connect from the Fitbit app, logging out and relogging into my Spotify account and Fitbit accounts. When going to the Sp...

amha125 by Jogger
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Resolved! Can't Log into Spotify

I have googles how to sign into spotify multiple times on google and tried to look on the community thing but I can not follow the instructions past the second one as, I press my profile picture and look for charge 4 but I can  not find it please hel...

Cannot view apps in the app gallery on PC

When I go to the app gallery on my computer and click on an app icon such as spotify the app does not load. It just keeps showing the loading screen and never displaying the app page. I need to do this on PC as my android cannot install the spotify a...

Resolved! Can't Log into Spotify

I was happily enjoying controlling my Spotify from my Fitbit yesterday when it stopped. When I checked it, the Fitbit said I had to log in again. This has happened before, so I didn't think too much about it - until I went to log into the Spotify app...

Agiani by Jogger
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  • 1 replies
  • 2 votes

Resolved! Can't install Spotify on Versa 2

Hello I'm trying to get spotify activated on my Fitbit but when I go into the dashboard there is no 'Apps' icon to click on  - all I see is Amazon Alexa, Gallery, Media, Wallet, How to Use and Accessories. There is no other button for Apps.  How can ...

Cazmb by Jogger
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  • 1 replies
  • 0 votes

Resolved! Can't connect Spotify to Versa 2

how do i get it to work, so i can control on my watch? screen wont work when i get to that stage.   Moderator Edit: Clarified subject

Can't Log into Spotify

Hi there My Versa 3 keeps telling me to open Spotify in the mobile app. I have looked for it but can find where to open it at. Any suggestions on what to do?   Thank you so much Joanie    Moderator Edit: Clarified subject

Joanie5 by Jogger
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  • 1 votes

Resolved! Can't log in with Spotify on Versa 2

Why do I only see the message "log into spotify from the fitbit mobile app" how do I fix this. It changed from running beautifully to this message Sunday with daylight savings time   Moderator Edit: Clarified subject

Resolved! Can't Log into Spotify

I have paired my iPhone with my versa 2 but Spotify doesn’t detect the device even after logging in via the Fitbit app. I’ve tried clicking on the music icon and the 3 dots but nothing happens. I also can’t figure out where the back button is that ta...

Storing of podcasts on versa3 and sense

As I love to listen to podcasts transferred from my pc while running, is this now possible? Someone from the hotline told me it is possible but I have my doubts. Don't want to use Spotify or another music channel? ThanksChris

I can’t login to Spotify app on Versa

When I try to log in to Spotify, the log in button does not respond, I cannot log in to my Spotify premium account.   Moderator edit: updated subject for clarity and label

Koolpro by Jogger
  • 3381 Views
  • 7 replies
  • 6 votes

Can't log into Spotify

Hi i recently bought the Fitbit ionic watch and was trying to set up my spotify account through the fitbit app in my mobile phone. However when i went into my apps and touched on the spotify icon to log into my account the touch is not responding to ...

qtae96 by Jogger
  • 4403 Views
  • 3 replies
  • 1 votes

Resolved! Spotify & Fitbit

When is Fitbit going to partner with Spotify to bring better music to the watch. This is a no brainier for me and so many others. Spotify is the #1 music service in the business!  I love using fitbit but am considering moving to another watch that su...

KyleS234 by Jogger
  • 54988 Views
  • 115 replies
  • 461 votes

Message "Log into Spotify from the Fitbit app"

The only thing my fitbit displays is "log in to spotify from the fitbit mobile app." When I hold the reset button on the side, it displays "DND" with a white top on top, a line, and "Sleep" on the bottom but it doesn't reset.   Moderator Edit: Clarif...

Support offline music on Spotify

Hi Fitbit team! First of all thank you for bringing Spotify as an official app for Fitbit devices. Unfortunately the main feature, downloading music, is still missing. The main idea is to go for a run without bringing your phone and use offline songs...

Resolved! Can't install Spotify on Versa

I am trying to install Spotify on my Fitbit versa. No matter how many times I install it it always shows that it is done with a full read bar but it’s not in my Fitbit versa. They s couple mins later it shows that I have to install Spotify again. I t...

Can't log in with Spotify on Versa 2

Trying to set up Spotify on the Versa 2 but can't get past the first step as the login arrow is greyed out and clicking anywhere on the bar doesn't result in anything. The fitbit spotify app has the requested permissions within the fitbit app. The fo...

Can't reinstall Spotify

So I was installing Spotify and then I deleted it but it won’t let me install it again how can I get it again I need to listen to music please. It won’t let me in stone no more things please contact me     Moderator Edit: Clarified subject

Resolved! Can't log in with Spotify on Versa 2

My device says to 'Log in to Spotify from the Fitbit moble app'   I don't see where to do this.   I'm on a Versa 2 but don't see a community for it.  That's why I'm posting it here.    Moderator Edit: Clarified subject

Spotify won't install

Hi y'all. I'm having the same issue as many of you. Install is greyed out on Spotify in the app list and tells me to update. Everything's updated. I forced stop, unpaired, rebooted, other apps have install button but not spotify. I even upgraded to p...

Can't shuffle my favorite songs on Spotify

Recently got my Versa 3 and I'm loving it so far. However, I'm having trouble making spotify work properly. The biggest issue I'm having is that I can't started shuffling my liked songs at all, the options there, but it shows 0 songs liked and when I...

Resolved! Spotify not working with Versa 2

Says Make sure your phone’s Bluetooth is on, then sync your device using the Fitbit mobile app. Or it says to start playing Spotify on another device and it will Connect to a device. Start Spotify on another device and it will appear here. - but it n...

Versa 2 won't connect to Spotify

Fitbit versa 2 is not able to connect to my spotify or find my phone app. I have one plus 5 which isn't in the supported phone list. Shall I return the watch?     Moderator Edit: Clarified subject

Resolved! Sense showing Spotify as free instead of premium

I'm unable to use spotify on my sense as it keeps showing that my spotify is the free version when it is premium. Have tried uninstalling and reinstalling app with no success. No new spotify updates to download. Thanks      Moderator Edit: Clarified ...

Resolved! charge 4 - Spotify connect and control not compatible

Just bought de new charge 4 and wanted to connect Spotify with the Fitbit app Spotify - connect & control but it it says not compatible...So why is it not compatible? It's supposed to be a function of the charge 4

moeskop by Jogger
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  • 12 votes

Resolved! Can't install Spotify on Fitbit Versa

Today purchased Fitbit versa in india. I could not install spotify app in it. I am using spotify premium account and both the apps are up to date. Can anyone from india using spotify in versan....?     Moderator edit: updated subject for clarity & ad...

Can't install Spotify on Fitbit Versa

ive made sure everything is up to date and everything is on. but everytime i go in the fitbit app and go to spotify app to install it but its grayed out for me idk what to do.      Moderator edit: updated subject for clarity

Snider74 by Jogger
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Resolved! Can't log in with Spotify on Charge 4

Every time I try to login to my Spotify account from the FitBit mobile app I get a “Bad Error Message - reason: header fields are too large”. I access my Spotify premium account using Facebook. Is anyone else having this issue? I’ve contacted Custome...