Forum Posts

FitBit will not take STEPs and has a mind of its own.

I have been working trying to fix this error.  The Fitbit app has decided I will have Distance and Active Zones and not Steps.  I do not mind the other 2 but I want steps as #1.  So I have tried many things - he is one of the examples. I have had a F...

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mrmarket by Recovery Runner
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Step history

I am so frustrated with the new app and the step history. Every year I liked to look on the app to see how many days throughout the year I did 10,000 steps and what my highest step counts were. Now no matter what I select, day, week, month or year it...

amymlee77 by Recovery Runner
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Resolved! Add more banks to Fitbit Pay

There has been several request for many years to put additional banks, specifically CIBC, available for Fitbit Pay.  When will others be added?     Moderator Edit: Clarified subject

Resolved! Manual input of distance has problems with international comma

When manually logging an exercise on treadmill (probably also other exercise types) the Fitbit app can't handle commas. When trying to enter 3.68 km, it will accept only "." as decimal point and ignore ",". However the distance is then logged as 368 ...

Resolved! Suggestion for the Bingo Game

Bingo game - I play this all the time and I wish there was a feature to select difficulty. For example when setting up a game you can pick easy, regular or hard.   Ideally, this would be based on your normal activity level and what would be easy/regu...

Versa 3 Gallery/Media in App not working

I recently upgraded to a Versa 3.  I have spent several hours trying to get it fully set up and functional.  I am connected to Wifi, but when I attempt to to into the Gallery, I get an error that says "Oops, looks like there's no Internet connection"...

Glucose meters

Can anyone tell me what Glucose Meters that work with the Fitbit app?I am manually entering it which isn’t and issue but I’m due to upgrade my Glucose meter and would like for it to work with my Fitbit. Please any suggestions would be appreciated.

treasure trek won’t advance

Hey, I recently got a fitbit and downloaded treasure trek a few days ago but the amount of steps left never goes down. Don’t know if I’m just missing something but it’s been stuck at 100 left since I downloaded it. Tried redownloading it but that did...

jenna44 by Jogger
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Indian foods & their nutritional facts

Fitbit products are widely used by many in India but when it comes to Indian Food items, many of the Indian food items and dishes with their nutritional facts are not included in the food log segment and, in the absence of this, we are unable to get ...

Resolved! Lab pets feature

Just wondering what the hearts on the screen mean? How does the treat thing work? Like I know 10% of your step goal equals a treat but what happens if you get more than 100 percent of your goal? Are the hearts lives? How do you get lives? I am going ...

Resolved! Treasure Trek maps not advancing

I have completed 62 maps.   The next map says it will require 60,312 to complete, but for the last week it will not advance. I still collect gold every day but my step are not added to the map.   any ideas?   Moderator Edit: Added Labels

RIGdiver by Base Runner
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How do I feed my Pet?

Does anyone know how to feed the pet? I've tried double tapping the "bone" icon and nothing happened... still same number of "bones" treats left.   How do i feed him 8 times a day when it isn't working?!   i've tried online help and chat and they're ...

Why has my dog Titan left a ransom note?

Why has my dog Titan left a ransom note when I have been going above my step goals everyday since I got him?   Moderator edit: updated subject for clarity/Added Labels

v_g by Jogger
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Treasure Trek - Creatures Defeated?

Hi all!   Loving my Ionic so far! Only 8 days in, but it's awesome. I usually check my Treasure Trek game about once a day to buy more pets, crew, and ships and currently have: 25 adopted pets, 10 crew hired, 18 ships built, 17 maps completed, 83 pet...

eskEMO by Jogger
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Versa Calculator

A stupid calculator has appeared on my screen which is preventing stats and I can't remove it. Help

How do I use treasure trek on Versa 2?

I have set up my child with a versa 2. Their mobile device is wifi only. Is there a way for them to use all functions of tresure trek withput a sim or the device nearby       Moderator Edit: Clarified subject

Watch icons

I have a fitbit inspire hr & dont know what the icon that looks like teardrop in a circle with 2 or 1 to go under it means. Does anyone know?

Pulse/Oxygen meter?

I just heard on public radio that some of the Fitbit devices actually have a feature that measures the percentage of oxygen in you blood, just like a pulse/ox meter. They interviewed some expert who says this is actually better than taking your tempe...

Tracking weightlift in Fitbit device

Hello, I'm considering buying a fitbit watch to track my cardio and strenght workouts.I've been searching in the website and I would like to confirm if it is possible to upload my workout plan (strenght training) into the watch, and update it with th...

IP address banned

I can't connect to the app when I'm using my home wifi. If I try to sign in while I'm on wifi wifi it won't let me even though I'm using the correct email address and password. If I try to access fitbit.com it tells me my IP address has been banned. ...

TFY by Jogger
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Fitbit tracking privacy issue

I own charge hr 3. Enabled always on location, which would automatically track while running to avoid opening app when I enabled track only while using app location service. I went on 4 hrs drive which I never got down the car except once for gas. Ap...

Ujjwal by Jogger
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Resolved! Glitch when adding Custom Foods

The app does not recognize "calories". Instead it applies the value from "Fat" calories to mean the total calories per serving. Example: Calories 110 / Fat calories 54 / Fat grams 6  — It will enter this food in the log as "54 calories". If you leave...

Kathy129 by Recovery Runner
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Can not find Account Icon in the Fitbit App

I need to unclock my Fitbit Versa 2 with my Phone. I have found instructions on how to unclock, but can not find the Account Icon (and thereby not the Unlock Device) in the Fitbit App. I know where the Account Icon should be (top right corner), but i...

Inggy by Jogger
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Where do I find Tennis App from Fitbit Labs?

Hi, I just bought an ionic solely for using the Tennis app for checking stats related to forehand/backhand etc.  However, I cannot find it in the app store.  Please can someone post a link to it.  I suspect it has been pulled now(?).   Moderator edit...

Treasure trek daily challenge?

I have the treasure trek app and Im progressing and know how everything else works but what do you do about the daily challenge? I just see the number increase seemingly randomly and I have no idea what I'm doing to get it to do so

Where do I find historical data on Parent Clock Face?

Hi, I love the new parent clock face. But I cant see the historical data of it. Like all the times I changed the diaper or nursed my child. Where can I find these ?      Moderator edit: updated subject for clarity & added label

Handan by Jogger
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Resolved! Switching from one FitBit Watch to another

I have an Alta HR and an Adidas Ionic. Both are on my account (the new Ionic is currently downloading to set up. I would like to keep both watches on my account and switch off between wearing them; the smaller Alta when I am going out and want someth...

charge 3 charge cable

I can't find my charge 3 charger ... i also can't find a way to replace it.  and i can't find chat (for help) apparently they've removed it entirely - which makes me sad - I hope someone can help me - thanks in advance 

Resolved! Treasure Trek is froze

Treasure Trek has froze on the 69th map and will not update step counts. I can not progress. I have been stuck on the 69th map with 32,918 steps left to complete for four months. Is FitBit Labs going to do a firmware update for Treasure Trek or is th...

ygo2slow by Recovery Runner
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  • 9 replies
  • 5 votes