Forum Posts

Calories Not Showing on App Interface

For the past week, my calories consumption has not been showing on the app interface.If I click the calories icon, it shows the information. Is anyone else having this problem?Fitbit is importing this information from MyFitnessPal.

Manual exercise not working

My Fitbit app will not allow me to manually add exercise. I have tried all the bug fixes such as deleting/downloading app again, restarted phone, restarted tracker, updated app, etc.  What am I missing? I want this feature back!!

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Racphar by Jogger
  • 50 Views
  • 2 replies
  • 1 votes

Resolved! App notifications list shows as empty

I have reset both phone and watch several times and started from fresh but the app notification list is still empty even when activity has happened on apps Moderator edit: Clarified Subject

Resolved! How I can install third-party apps on my versa two

Hi everyone, I’m trying to install a third-party app on my Versa 2, but I can only see official Fitbit apps in the gallery. I'm specifically looking for a rain alert app that shows precipitation levels. I have a link to the App, but it isn't working ...

Edit Sleep no longer updates score

I used to be able to combine 2 sleep sessions or extend my sleep time resulting in an updated score and breakdown. For the last month or so, it just extends the time asleep but nothing else. I updated the new version of the App yesterday but did not ...

I cannot enter food this evening

Suddenly I cannot enter food this evening. I enter it, it appears then immediately disappears. I’ve updated the app, re-started my phone and still I cannot enter food?

alc3261 by Base Runner
  • 1046 Views
  • 19 replies
  • 27 votes

Logging Food in Fitbit

Fitbit does not accept any entries for food. Is the system down? I have uninstalled and reinstalled the software, and I've also rebooted my device. It's still not accepting any food logging. Is there anyone who has an answer?

JLR1 by Jogger
  • 236 Views
  • 1 replies
  • 1 votes

Weekly Average Steps Anomaly

I'm using a Charge 5, have had a Fitbit for over fifteen years, but found this bug in the current Fitbit app....If you scroll the Steps screen by month, at the bottom of the screen is a list of average step-count by week (7 days). For example, lookin...

Cannot scan or search for food

Who else completely lost their ability to scan or search for food in tbe food base? My app is actually saying there is no food database for America available lol. As of yesterday at 8pm lol

History lost

After more than 1600 days streak, app now shows only 3 days streak. Where did my history go and how to restore it?

Hadar1 by Jogger
  • 1205 Views
  • 7 replies
  • 11 votes

Gallery not working

I have a Fitbit Versa 2 however when I access the Gallery-Clocks-Apps interface I cannot download any new apps or clock faces. 

BP log

Please put the blood pressure monitoring log back onto our Fitbit dashboard. It’s the most important health measurement there is. We need it. PLEASE. 

Calorie count has changed

I used to get a prediction for how many calories I had left for the day based on a sedentary lifestyle and if I added activity to my day I would get a bigger allowance. It now shows calories allowed in real time so if I eat anything before I have bur...

Data lost

My Fitbit app automatically updated today and I’ve lost all of my tracking data from the past several years? Has anyone else had this happen and know if it’s possible to get the data back. 

Bnikkip by Jogger
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  • 6 replies
  • 9 votes

Fitbit.com web dashboard is transitioning to the Fitbit app

RE: Fitbit.com web dashboard is transitioning to the Fitbit app (Fitbit Community Subscription Update)What happened to this post?  There were thousands of users who were experiencing an issue with removing the dashboard but instead of addressing thei...

MyraWi by Jogger
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  • 22 votes

Resolved! Can't access Fitbit Dashboard on my PC

Did fitbit remove the capability of viewing the dashboard and all the activity information from my PC?  Last year I migrated to the google watch which migrated my fitbit to the google login, is this why now I can't see my dashboard through the fitbit...

rdtaillon by Recovery Runner
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  • 12 replies
  • 65 votes

Is there a browser that I can use to log food?

My app doesn't work well. I cannot modify my diet. It  remain freeze on "updating" eternally. I wanna try using a browser but I cannot find a web version. Can you provide me a link?   Moderator Edit: Clarified subject and updated label

Can’t set my own calorie goal

I can’t set my own calorie goal I try to change it from the one fit bit chooses to set my own and it just reverts back to the 500 cal deficit from the app. Is this an issue in the app? Thanks 

Tkalm by Jogger
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Resolved! Sharing information with friends, groups or feeds

Have not been able to share my stats, images, badges, etcetera to groups, friends or feeds since everything went to logging in with Google. So much for fun interaction with friends. Might as well get their phone numbers because all I can do is text. ...

Alien8 by Recovery Runner
  • 1304 Views
  • 2 replies
  • 3 votes

Steps disappear after syncing, possible altertative

I, along with many people, have trouble with the Fitbit app. The steps disappear soon after syncing, and no amount of troubleshooting is helping. This is very frustrating because the Fitbit app usually has great information, but it's all gone. I've f...

Hollis by Recovery Runner
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Daily time spent in custom heart rate zone not showing up!

Prior to the update a couple of weeks ago, the daily heart rate graph used to list the amount of time I spent in the custom heart rate zone that I set. Now this functionality has completely disappeared. I can still enter my custom heart rate zone in ...

HRalert by Recovery Runner
  • 677 Views
  • 1 replies
  • 3 votes

syncing ok but not saving history

My Fitbit One is synching daily steps count just fine, but when it changes to the next day my previous day's information is no longer on the app. It has not saved any information in 15 days. This is not a problem of the device/app synching, which it ...

MsMax by Runner
  • 11473 Views
  • 107 replies
  • 301 votes

New ‘start sleep’ tracker

In the latest version of the app, ‘start sleep’ is very confusing, it used to be one click to start sleep but now it’s two: first ‘start sleep’ and second ‘start sleep session’ - and the second one doesn’t really do much to notify you that you have s...

Janeeni by Jogger
  • 268 Views
  • 1 replies
  • 0 votes

Update 11/20/2024

This latest update has rendered my Fitbit completely useless to me. I need to know how many minutes I spent in each cardiac zone for a workout. This is the most important feature of the app and why I use a Fitbit. I purchased it with that feature and...

Improving Fitbit Sync Issues with a WiFi Router

Hello Fitbit Community,I've been experiencing some sync issues with my Fitbit device, and after doing some research, I discovered that the WiFi router plays a significant role in ensuring a smooth and consistent connection.Has anyone else encountered...

Graphs in app

How can I put the graphs and charts back to the previous version?the charts have become unreadable over time and just lines on the page, the sleep one is the worst it’s impossible to read the data and now it’s been done to the heart rate graph as wel...

Lk19 by Jogger
  • 314 Views
  • 1 replies
  • 4 votes

Text messages

Even though my fitbit is connected to my Bluetooth my text messages and calls are not coming through it.

Exercise log zone minutes inaccurate

For the past 6+ weeks, every time I workout the app will only give me zone minutes for up to the duration of my activity. E.g., I'll run for 30 minutes, and it will give me 30 zone minutes, even though my HR shows that I was in vigorous/peak for 25+ ...

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Kat387 by Jogger
  • 356 Views
  • 1 replies
  • 0 votes