Brightness up or down how do ya do it
How do I make it brighter
Forum Posts
Resolved! New App - Can I Move Floors in Top Display?
My app just updated and now I only see Steps (the big circle), miles and calories in the top/main display. I really don't care about the miles, but I am used to seeing Steps, Floors, and Ex. Minutes in that top display.I do see that Floors are locate...
Logging food - Australia
What's the deal with the scanner not working for anything in Australia?Also no Australian brands/foods are listed? How do fellow Aussies manage their calorie counting?
How to rearrange tiles on fitbit app
How do I rearrange the tiles in the sections on the latest fitbit app update?
New App Dashboard Calories showing rather than kj
The Fitbit app recently displayed a new dashboard on my phone. I have configured most things, however, the dashboard is displaying calories even though my units are set to kj. When I go to the food page kjs are showing as expected. Am I able to updat...
Logging Steps
My Versa 3 logged 4,243 steps yesterday (10/14/23) but the app only shows 756 steps. the last sync was yesterday at 11:27 AM. Why is it not syncing more frequently
Can't log into my Fitbit account
App won't let me log inModerator Edit: Clarified subject
Resolved! Can't log into my Fitbit account
App won't let me log inModerator Edit: Clarified subject
Data Export
Previously, when I clicked on Data Export, I was given the opportunity to select a date range for exporting data. I could choose the previous week, or from the time I started using Fitbit (2020). Now, I don't get that option. What am I missing? Thank...
Resolved! "Oops. Looks like there's no internet connection" on my Sense when using Fitbit App Gallery
Seek help with the following issue: Message "Oops, looks like there's no internet connection" is always displayed when Gallery is clicked. Problem still not resolved even after Fitbit app was uninstalled/reinstalled and Sense 2 was reset to factory s...
Resolved! Not happy with the new Fitbit app
Terrible update. Not user friendly and terrible visually. Moderator Edit: Clarified subject
New App Won't Update Steps
Ever since the app was updated, I'm having trouble actually getting my step to update in the app. Several times a day I have to go and plug my Versa2 in, and hope it will sync. Today it's not working. I rarely had this problem before, but now its mul...
Restore the previous App settings please.
Fitbit, will you please restore the previous App settings. Are you not listening……people don’t like this one I can’t change the priorities of what I want to see, there is no battery level indicator, and this supposed upgrade, is quite definitely not...
App updated today no ecg tab
Today i tried to export my ECG reading and noticed the app has updated i cannot find where my manual ecg readings are now stored,i have looked in health assessments and all that is there is Afib notifications (none recorded) where have the manual ecg...
Why can’t I see my versa3 and ace3 at the same time
Since the app upgrade my versa 3 keeps losing sync , I have to set it up as a brand new device… this is driving me isane. I think I’ve highlighted the issue in that it is whenever I look at my sons data with him. (Don’t get me started on the lack of ...
Change your focus content
How do you change your focus content? Under today it shows set your focus but I want to change something that I am tracking. How do I do that?I want to remove zone minutes from the app section on the app on my phone. I don't see a way to change th...
App update | please fix calories projected
The only reason I have used Fitbit over the years is so I can monitor my calories along with my workouts & daily activities. Now I have no direction on how many calories to consume because its already showing "over" after my 2 morning coffees. Are th...
Calories deficit doesn't match on calories page to dashboard
I've set a target of 500 under my calories bored. Looking at the old style calorie page I'm 'in the zone' but the new style dashboard says in 312 under for the day! The estimate has also gone! Can I go back to the old version that worked?!
New app issue (MobileTrack not tracking steps)
Not liking the updated app! Also I keep getting this message "MobileTrack not tracking steps" when it is tracking. I forced stopped the app, but it keeps doing it. I may uninstall and reinstall to see if that helps.Anyone else having this issue?
App Update - Manual Logging
Since the app update, my Fitbit app shows zero calories burned on treadmill. There is also not a space to enter distance on treadmill logging. I have tried manually entering calories as well as leaving blank for the app to calculate. The app still sh...
I lost my friends when I was forced to merge my original fitbit account to my google account
After I updated my app on my apple phone I couldn't pair my fitbit Charge 4 to my phone. So i uninstalled the app and re-installed it. When I logged back in to the app and paired my fitbit, I was forced to merge my account to my google email accoun...
Zone minute breakdown in new app
Where can I find Zone minute breakdown in the new app (peak, fat burning, etc)?Not a fan of the new app.
Daily step & distance bar charts no longer showing in 15 minute intervals instead is 1 hour interval
Prior to the latest App update the daily step bar chart & the daily distance bar chart used to be displayed showing intervals of 15mins( i.e. 0 - 15 min, 15 - 30min, 30 - 45 min, 45min - 1hr) for each hour slot. Now it shows intervals of one hour at ...
Water intake on the App home page changed from Cups to fl oz
Since the new App update, I have noticed that despite my Fitbit App settings stating that I want to show my water intake as cups on the home page it is now displayed as fluid ounces which is useless to me in terms of tracking but if I click on the ac...
QR or Barcode availability for Versa4
Hican anybody help with how I can install a QR or Barcode to use on my versa4I was able to access a bar code for my versa3 but the watch stopped working and I now have a Versa4 but when I search for a QR or Barcode in the Fitbit apps it says the ones...
Weight loss feature
The feature now only shows how many more pounds I have to lose instead of how much I have lost. This is very discouraging. I really preferred how the old app features were. This is negatively changing my motivation of using Fitbit.
Total day calories left where has this feature gone
Hi there fit bit,I have started using this recently and had great success so far with my weight loss but with the new update you have removed a crucial feature. I can no longer see the amount of calories I have left for the entire day. This is a feat...
Change phone app layout/icons
Does anyone know how to change the appearance and icons for the FitBit phone app? The recent changes are annoying and I'd like to at least make the app resemble what I've been using for the past several years rather than be forced to use an unwanted ...
Resolved! Find my phone app isn't working on my Versa 4
I have a Fitbit Versa 4, and an IPhone 13. “Find Phone” app on my Fitbit will only find my phone if the Fitbit app is currently open. If it is closed out, it will say “couldn’t find your phone. Move to a different location and retry.” If the app is o...
Fitbit exercise videos start on their own
My Fitbit starts exercise videos from its site, while I am running and listening to an audiobook or podcast. Today it happened three times, and each time I have to stop running, stop the video, go back to the audiobook, and restart it. No other app d...
Cannot install Clue period app on Luxe
I can’t seem to link my Clue period tracking app to my Fitbit. I have a Luxe why is it not possible to download? Moderator Edit: Clarified subject and updated label
Resolved! Error: "Oops looks like there is no Internet connection"
When i click onto spotifiy i get an error message that says "oops there is no internet connection" even though my watch is syncedModerator Edit: Clarified subject
Removal of Windows App
The reason why Fitbit/Google removed the windows app is that they can track you easier on your cell phone. Ladies, this is most troublesome because they could use your information to report you if you travel out of state for medical procedures not a...
How do you install apps on my charge3
I can't figure out how to install ANYTHING. I Know I have a limited choice of apps to install but I can't install anything
Charge 2 and apps
Are there any apps or clocks made for charge 2? I just want to know
Bikesports
hi, if i ride my bike, there are no kilometers in my app. why? thanks, sandi
Calories remaining differences
Dashboard shows calories left as one number then when I go to log food screen, the calories left is a different number. Deleted and redownloaded app with no change. Image included for reference. App freezes at times as well. Any suggestions on how a...
Versa 3 weather app won't update the units of measurement
My Versa 3 is set to Fahrenheit but it doesn’t show as that but Celsius on the Versa is self. How can I fix this? Moderator Edit: Clarified subject
How do I add a family member to the account, we share the same email address
What is the best way to add a family member & new device to an existing Fitbit account?
Resolved! "Oops. Looks like there's no internet connection" when trying to download a clock face on Versa 2
Whenever I open the gallery, I get an error saying no internet connection, but my phone is connected to the internet. Anyone else having this problem?