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How do I add a family member to the account, we share the same email address

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‎07-25-2023 09:37

‎07-25-2023 09:37

What is the best way to add a family member & new device to an existing Fitbit account?

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‎07-25-2023 09:40

‎07-25-2023 09:40

Hi @Hokie_fam  is this a family account, where you have a child who uses the Ace Fitbit? If not, you can only have one person for each account.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-10-2023 07:41

‎08-10-2023 07:41

@Hokie_fam   To clarify, a user's email address is their unique account identifier.  Each user must have their own email address in order to have their own account.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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