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Can't install Spotify on Versa

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‎05-19-2021 13:00 - last edited on ‎05-25-2021 06:00 by Fitbit Moderator

‎05-19-2021 13:00 - last edited on ‎05-25-2021 06:00 by Fitbit Moderator

I am trying to install Spotify on my Fitbit versa. No matter how many times I install it it always shows that it is done with a full read bar but it’s not in my Fitbit versa. They s couple mins later it shows that I have to install Spotify again. I tried updating my phone, latest software of Fitbit, updating Fitbit watch, reinstalling the app but it still doesn’t work.

 

Moderator Edit: Clarified subject

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‎05-25-2021 06:09

‎05-25-2021 06:09

Hi there, @Anika1234. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.

 

In order to log into your Spotify account, on the screen where Spotify is asking for you to give permission to Fitbit to connect, there is a link to see what apps already have access to Spotify.  So, click on it, then delete Fitbit from the list. The, back out to the Fitbit app and selected Log In to my Spotify account. It should connected correctly after those steps. 

 

I've moved your post to the Fitbit App Gallery for organization purposes.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-25-2021 06:09

‎05-25-2021 06:09

Hi there, @Anika1234. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.

 

In order to log into your Spotify account, on the screen where Spotify is asking for you to give permission to Fitbit to connect, there is a link to see what apps already have access to Spotify.  So, click on it, then delete Fitbit from the list. The, back out to the Fitbit app and selected Log In to my Spotify account. It should connected correctly after those steps. 

 

I've moved your post to the Fitbit App Gallery for organization purposes.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes