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Can't install clock faces on my Versa 2

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‎11-07-2022 03:52 - last edited on ‎11-12-2022 05:15 by Fitbit Moderator

‎11-07-2022 03:52 - last edited on ‎11-12-2022 05:15 by Fitbit Moderator

  • I bought the boys mix bundle from epic developer and I got the download link which points me to the Fitbit app but the install button is grayed out. I rebooted my watch and my phone is still the same issue. I contacted the developer and they said they’ve never had this problem, is there anything you can do? Otherwise, I’m just gonna refund. 

 

Moderator Edit: Clarified subject

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‎11-12-2022 05:19 - edited ‎11-27-2023 06:10

‎11-12-2022 05:19 - edited ‎11-27-2023 06:10

Hi there, @Shan1281. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and for letting me know you've already contacted the owner of the clock faces you're trying to download. 

While reading your post, I was wondering if you're still having this issue? If so, may I know if your Versa 2 is pretty new? If that is the case, it might be that your Fitbit device is running an old firmware version which won't allow you download certain apps or clock faces (for the time being). With that being said, I suggest making sure your Versa 2 is updated. For more information, see How do I update my Fitbit device?

If your Fitbit device is running now the latest version, please try downloading the clock face again. 

I've moved your post to the Fitbit App Gallery board for organization purposes.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-12-2022 05:19 - edited ‎11-27-2023 06:10

‎11-12-2022 05:19 - edited ‎11-27-2023 06:10

Hi there, @Shan1281. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and for letting me know you've already contacted the owner of the clock faces you're trying to download. 

While reading your post, I was wondering if you're still having this issue? If so, may I know if your Versa 2 is pretty new? If that is the case, it might be that your Fitbit device is running an old firmware version which won't allow you download certain apps or clock faces (for the time being). With that being said, I suggest making sure your Versa 2 is updated. For more information, see How do I update my Fitbit device?

If your Fitbit device is running now the latest version, please try downloading the clock face again. 

I've moved your post to the Fitbit App Gallery board for organization purposes.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-07-2022 07:34

In response to MarreFitbit

‎12-07-2022 07:34

Hi, did you manage to solve the problem?

 

TweakBox 

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