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Cannot set up Alexa from iPhone 11

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‎01-25-2020 11:19 - last edited on ‎01-29-2020 16:23 by Fitbit Moderator

‎01-25-2020 11:19 - last edited on ‎01-29-2020 16:23 by Fitbit Moderator

I have entered my correct Amazon password many times but cannot connect to the set up for Alexa on my watch.  I have an iphone 11.  I have read there can be issues connecting to Alexa from IOS 13.

 

Moderator edit: updated subject for clarity and label.

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3 REPLIES 3

‎01-29-2020 16:18

‎01-29-2020 16:18

Hi @goldbak. Welcome! It's good to see a new face around and I'm sorry for the delay.

 

Thanks for your efforts while trying to set up Alexa on your Versa 2. To help you with this matter, may I know the error message displayed on the Fitbit app? Have you updated your watch and Fitbit app to the latest version?

 

In the meantime, please give a try to the following steps:

  1. Clear the cookies on iPhone as described here.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Restart your Versa 2.
  5. Try to set up Alexa one more time in the Fitbit app.

 

Please make sure to be using a strong internet connection, either through WiFi or a cellular data signal, as well to keep your watch plugged into the charging cradle. By the way, I've moved your post to the App Gallery board to keep our forums organized.

 

Keep me posted.

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‎02-04-2020 08:24

In response to LizzyFitbit

‎02-04-2020 08:24

I did get it working. Thanks for your help.

Sent from my iPhone 11
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‎02-07-2020 15:50

In response to goldbak

‎02-07-2020 15:50

Hi @goldbak. I hope you're having a great week. I'm sorry for the delay.

 

That's fantastic news. You're welcome and I'm glad that you were able to connect Alexa with your Versa 2. Nice job! In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

 

Catch you later! 😊

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