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Clock face not displaying correctly

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‎04-18-2023 18:49

‎04-18-2023 18:49

Installed andbselected the Guilloche click face for my Versa 4. However the "background" color does not display, only the stats in the corners and the clock arms. Any ideas? 

16818689447568667545950758752244.jpg

 

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3 REPLIES 3

‎04-18-2023 20:39

‎04-18-2023 20:39

Hi @ToniL24  - other than telling the developer, who won't be able to help as developers cannot support clock faces currently, the only option is to choose another clock face.

Author | ch, passion for improvement.

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‎04-19-2023 04:32 - last edited on ‎07-24-2024 16:23 by Fitbit Moderator

‎04-19-2023 04:32 - last edited on ‎07-24-2024 16:23 by Fitbit Moderator

Hello @ToniL24 and welcome to the Community.  I downloaded that clock face and mine looks like yours.  I checked all the settings and permissions.  The Gallery doesn't give additional screenshots.  An all black display like that looks like an Always On display.

I'm moving this post to the App Gallery forum, a better fit.  This clock face is available for other devices.  I'll ask a moderator to file a bug report.  This is a Fitbit clock face and should display correctly.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-21-2023 10:48 - last edited on ‎05-14-2024 03:10 by Fitbit Moderator

In response to LZeeW

‎04-21-2023 10:48 - last edited on ‎05-14-2024 03:10 by Fitbit Moderator

@ToniL24 Welcome to the community. @Guy_ and @LZeeW Thanks for your help and heads up on this.

@ToniL24 Thanks for taking the time to report this issue, and the picture provided. Let me share that this has been passed along to our team so they can look into this. Once I have more information, I'll update this thread.

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