Deezer keeps crashing on my Versa 3

[JorgeEchauri]

The deezer app keeps on crashing randomly in the middle of a workout. It sometimes takes the watch down with it, so that the workout also gets interrupted.

This is very annoying. Music just goes quiet when you need it the most.

What I´ve tried so far in the following separate steps:

- Restart the watch.

- Deinstalled other unused apps from Versa 3 in order to free up space. 

- Uninstall the Deezer app. Install again and synchronize the playlists.

- Try another blueetooth headphones, to discard a communication problem.

It all was useless.

I appreciate your support.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JorgeEchauri. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with Deezer before reaching out. I understand where your concern is coming from and how you must be feeling. 

In addition to the steps you've tried so far, please try pausing and playing the song again and check if playback is still choppy. 

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[JorgeEchauri]

Hi,

The problem is not that the playback is choppy. The problem is Deezer crashing constantly and unpredictably.

Is this issue already known? How can I address it?

[MarreFitbit]

@JorgeEchauri Thanks for the details provided in your post above. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.