Deezer music is cutting while running

[vicstrecher]

I've downloaded a few songs offline to the Deezer app on my Fitbit Versa, and had no problems with it until I went on a run. While running, the music was cutting out every few seconds, and it made listening to music very unpleasant. Are there any patches or updates for the app that I can apply?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @vicstrecher! To listen to your playlists:

1. After you download your playlists, connect a Bluetooth audio device, such as Fitbit Flyer headphones or a Bluetooth speaker, to your watch. For more information, see How do I connect Bluetooth audio devices to my Fitbit watch?
2. Open the Deezer app on your watch and tap the play button next to a playlist to start playing the music in that playlist. You can also tap the name of the playlist to see the list of tracks. You may need to scroll down to see all of your playlists.
3. In the list of tracks within a playlist, tap Shuffle All or tap an individual track to play it. The equalizer icon indicates which track is currently playing.
4. While music is playing, play or pause the track or tap the arrow icons to skip to the next track or previous track (returning to a previous track isn’t possible when listening to Flow). Press the + and - icons to control the volume.
5. To open additional controls, tap the 3 dots icon (...). Here, you can change the Bluetooth audio output device.
6. To listen to a different playlist, press the back button and tap a playlist. Note that you may need to reopen the Deezer app to choose a different playlist.

Note: Open the music controls to change tracks or control volume. From any screen, press and hold the back button on your watch and swipe to the Music Controls screen instead of opening the Deezer app.

Playlists update automatically and Flow updates daily when the watch is charging and in range of your Wi-Fi network. To adjust which playlists are stored on your watch:

1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
2. Tap or click Media > Deezer.
3. To remove a playlist, swipe it to the left and tap Delete. To add a new playlist, tap or click Add Music and select the playlists to download. Only the content not already downloaded to your watch is shown.
4. Plug your watch into the charger. Playlists download automatically when the watch is charging and in range of your Wi-Fi network, or tap the menu icon > Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch. To force a sync, the device paired to your watch must be nearby with Bluetooth turned on.

Because Flow is a personalized soundtrack based on the music you add to your favorites, it can take a day or two before Flow shows up for download in the Fitbit app if this is your first time using Deezer. For more information on Flow, see support.deezer.com.

We recently added an additional layer of security to Fitbit OS (the software that your watch runs on) so you may notice a slight difference in download speeds.

Also, I'd recommend removing your playlists, restarting Ionic and starting from scratch. 

If your upload is freezing or failing during the process, I advise putting your Versa on its charger, move it as close to their router as possible and "Force Sync" to attempt the download again. 

Hope this gets you back on track.

[vicstrecher]

I'm not having problems downloading and connecting Bluetooth headphones. I'm having problems with the audio cutting out every few seconds while running. 

[MarreFitbit]

Thanks for getting back @vicstrecher! Sorry you’re noticing a difference in download speeds for your Deezer playlists.

We recently added an additional layer of security to Fitbit OS (the software that your watch runs on) so you may notice a slight difference in download speeds. This could explain why the music is cutting on and out.

Let me know if there's anything else I may assist you.

[osorioroo]

I´m having the same problem.

[gsagula]

So, what you are going to do about it? Same problem here. You sold me a product that doesn't fully work. What YOU can do for me?