Feedback about Spotify ad on IG

[t.parker]

Can anyone from Fitbit explain why all the lying about Spotify support to the customers? You became very creative in not answering questions pretending that everyone is having great fun. Here's an example:

Seriously, nobody in Fitbit can be that stupid to paste this reply when the question is about Spotify support. I also assume it could be a badly written bot pasting replies based on keywords. If it is done on purpose (and looking at other comments, many more times that it is) then I have no words for it. Why can't you just say in your official ad that Spotify is a remote controller for an app. You deliberately misleading your customers and even when they openly ask you avoid the answer. You know what users expect and you pretend it is what they want (even here, by closing a feature request thread prematurely).

Moderator edit: Updated subject for clarity 

[WavyDavey]

Hi @t.parker

From the answer, I'd guess the person answering misunderstood the question. The wording on this thread is more accurate. You are correct, the Spotify support for Fitbit is mainly music control.

[t.parker]

The "accurate wording" IMHO should be in the official ad 😉

[Rich_Laue]

I'm not sure what official add is being referred to. 

Please remember that I'm a community board any answers will most likely come from fitbit users. 

I've moved this non ionic question into the app support forum. 

[WavyDavey]

It looks like it came from social media, so I wouldn't call it an ad exactly. But I do understand how someone could be confused by the answer.

[t.parker]

Official social media channels are used for advertising by the companies and there is no reason to treat them differently than lets say TV ads. Times has changed, world is going forward and being in social media is important for any serious company when it comes to publicity. There is no difference where you show your ad if the goal is to get more customers. Ad is ad.

[SilviaFitbit]

@t.parker It's great to see you around. Thanks for the screenshot shared and the details mentioned. 

Your feedback is appreciated, this has been passed to our Social team for review. We're always working to provide you with the best Customer Service. 

Thanks for your advice @WavyDavey and @Rich_Laue. 

I'll be around if you have any additional question.