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Fitbit App Gallery won't load

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‎10-09-2022 19:06 - last edited on ‎10-10-2022 07:35 by Fitbit Moderator

‎10-09-2022 19:06 - last edited on ‎10-10-2022 07:35 by Fitbit Moderator

why does it takes soooo long for the app to load watchfaces, apps and all from the app? its already sync but the app loads anything i click forever. 

 

 

Moderator Edit: Clarified subject

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‎10-10-2022 07:36 - edited ‎11-21-2023 05:07

‎10-10-2022 07:36 - edited ‎11-21-2023 05:07

Hi there, @pmckevs. Welcome to the Community Forums. Thanks for the details provided in your post. 

I'd recommend trying to clear cache of the Fitbit app. To do so, click on the Fitbit App > Storage > Click on Clear Cache and Clear Data. Afterwards, restart your phone. Next, make sure your Location and Bluetooth setting are both turned ON on your mobile device. Finally, try again.

I've moved your post to the Fitbit App Gallery board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-10-2022 07:36 - edited ‎11-21-2023 05:07

‎10-10-2022 07:36 - edited ‎11-21-2023 05:07

Hi there, @pmckevs. Welcome to the Community Forums. Thanks for the details provided in your post. 

I'd recommend trying to clear cache of the Fitbit app. To do so, click on the Fitbit App > Storage > Click on Clear Cache and Clear Data. Afterwards, restart your phone. Next, make sure your Location and Bluetooth setting are both turned ON on your mobile device. Finally, try again.

I've moved your post to the Fitbit App Gallery board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer